(This is a recycled post from my old blog.)
This post is all about my old job. Mostly actually, it's just about me venting about stupid people.
My title at my last job was "Dealer's Sales Liaison" which is fancy schmancy and doesn't mean anything - but I liked it anyway.
I liked my job exept on days like like this one.
It was crazy busy and everyone was pulling out their hair. (A common occurance on the last day of the month as we struggled to collect our outstanding accounts receivables.)
Patience is highly over rated on a day like that. One of our computers crashed (hmmm...come to think about it, maybe it was me - I'm awfully bad with technology) so I was trying to call the Geek Squad (actual company name).
It went something like this:
Me: I don’t know why I got the dispatch department. I need tech support. Could you transfer me please?
Replicant: I see here that you have a parts order being processed. Do you need the status of your shipment?
Me: No. I need support. Could you please transfer me to technical support?
R: Okay. But before I transfer you, what’s the problem?
M: Well, my computer died this morning. It needs a new motherboard which is the new part that you see a dispatch order for. However, I need to ask a technician about recovering some data.
R: Well, I cannot help you with that
M: (Well, no kidding!) Yes, I kind of imagined that. Hence, why I’m asking you transfer me to tech support
R: Okay, since you have a technical question and I cannot help you with that, I’m going to have to transfer you to the technical support department who’ll be able to help you with your technical question. Long pause...
R: So right now I’m going to be transferring you to the technical support department so they can help you with the troubleshooting you need. Okay?
M: (Yawn) I thought we had established that already
R: Okay! So I’m going to have to put you on hold so I can get a technician on the line.
M: Sure. Do you think we can skip to the part where you actually transfer me to tech support?
R: Sure. Can I get your permission to put you on hold so I can transfer you to the tech support department?
M: (In tears of desperation and hope) Do I have a choice? Bloody do it already!
I never knew my patience could be squeezed like a shammy for an entire 20 minutes.